Security built in
We protect your keys and your privacy with encryption, verification, and transparency at every step
Protection
Encryption at every step
Your keys and personal data are protected from the moment you upload them. We use military-grade encryption to ensure nothing is compromised.
Standard
All information is protected using TLS 1.3 encryption protocols. Your key images and personal details are encrypted the moment they leave your device and remain encrypted until delivery.
Secure
Data encrypted while stored on servers
Our servers use AES-256 encryption to protect all stored data. Key images are automatically deleted 30 days after order completion. Your saved keys in the Key Wallet remain encrypted indefinitely.
Private
No data shared with third parties
We never sell, trade, or share your information. Payment processing is handled by Stripe with separate encryption. Your data belongs to you alone.
Verification
Rigorous checks to prevent misuse
We verify your identity and authorisation at multiple stages. This friction exists by design, not by accident. It keeps your keys safe.
First step
ID document verification during signup
You must provide a valid form of identification before creating an account. This ensures only real people can order keys. Your ID is verified once and then permanently deleted.
Second layer
One-time passwords protect sensitive actions
Accessing your Key Wallet requires a one-time password sent to your email. This prevents unauthorised access even if your password is compromised.
Final check
Security keys and unusual requests reviewed
If you order a security key or our system flags something unusual, a human reviewer examines your request. This takes time but ensures nothing suspicious gets through.
Storage
Your wallet stays locked
The Key Wallet holds your approved keys indefinitely, encrypted and inaccessible without your permission. We audit access logs monthly to catch anything unusual.
Controlled
Only you can unlock your wallet
A one-time password sent to your email is required every time you access saved keys. This means even if someone has your password, they cannot reach your wallet.
Monitored
We review access patterns automatically
Our system flags suspicious activity in real time. If someone tries to access your wallet from an unusual location or device, we investigate before granting access.
Audited
Third parties verify our security regularly
Independent security firms conduct penetration tests and code reviews quarterly. We publish our audit results to prove we mean what we say about protection.
Standards
We meet every requirement
Compliance is not optional. It is the foundation.
Legal
GDPR compliant data handling
Your rights to access, delete, and export your data are built in.
secure
PCI DSS payments
Payment processing meets the highest card industry standards through Stripe.
Confidence
Why trust matters here
You are handing us something valuable. We treat it that way.
We tell you exactly what we do
No hidden processes. No vague promises. You know how your data moves.
Friction exists by design
Verification steps slow things down. That is the point. Speed is not worth risk.
Industry-leading safeguards tested
Our security measures are audited by independent experts and proven to work.
questions
FAQs
Common questions about Key Factory and how it works.
How long does delivery take?
Your finished key is carefully packaged and securely dispatched with DPD. Track your order online and receive your professionally cut duplicate safely at your door with a choice of Standard, Express or Next Day Delivery* options.
What key types do you support?
We handle standard domestic keys, commercial keys, and many specialty types. Check our Key Types Overview page for a full list, or contact us if you’re unsure about your specific key.
What if my duplicate doesn't work?
Our AI validation and precision cutting mean duplicates work first time in 98% of cases. If there’s an issue, contact our support team and we’ll make it right without hesitation.
What happens if my scan fails?
Our system gives you three attempts to capture clear images. If all attempts fail, you can request manual review or contact our support team for guidance on next steps.
Can I save my keys for later?
Absolutely. Our secure Key Wallet lets you store approved keys and reorder duplicates whenever you need them. Access is protected by encryption and multi-factor authentication.
Need more help?
Our support team is ready to answer any questions.
