Support & FAQs
Find Quick Answers About Keys, Orders, and Our Platform
Got a question? We’ve made it easy to find clear answers about how our platform works, what keys we support, and how to place an order. Browse the sections below to quickly get the information you need.
If you can’t find the answer you’re looking for, feel free to contact us directly by email or fill out our support form. Our team will be happy to help.
Key Types & Compatibility
What types of keys can you duplicate?
We support a wide range of key types, including standard household keys, restricted and security keys, commercial master key systems, and specialist or hard-to-find keys. Our platform is designed to handle far more than typical high street key cutting shops.
Do I need the original key?
In most cases, a clear scan or photo is enough. Some specialist keys may require additional information or verification.
Can I order multiple copies at once?
Yes. You can order as many duplicates as you need during a single transaction, making it ideal for businesses and property managers.
Delivery & Turnaround
How long does it take to receive my order?
Your keys are securely delivered by DPD, giving you access to a range of reliable delivery options to suit your needs. Choose from Next Day Delivery, Express Delivery, or Standard Delivery, with full tracking available from dispatch through to delivery. Place your order before 2:00pm on eligible products to take advantage of Next Day Delivery.*
Can I track my order?
Yes. Once your order has been dispatched via DPD, you’ll receive a tracking link so you can follow your delivery every step of the way.
Do you deliver nationwide?
Yes. We deliver throughout the UK, with reliable courier services and tracked shipping available on all orders.
Account & Support
Do I need an account to place an order?
You can browse without an account, but creating one allows you to save keys, view your order history, and reorder more easily.
Can I manage my saved keys?
Yes. Your account includes a secure Key Wallet where you can view, manage, and reorder previously duplicated keys.
How can I contact support?
If you need assistance, simply email our support team or complete the contact form on our website. We’ll respond as quickly as possible to help with your enquiry.
