Privacy Policy
1. Company Information
Key Factory Ltd
Company Number: 15697073
Registered Office: 15 Park Avenue, Finchley, London, N3 2EJ
Email: [email protected]
Website: www.keyfactory.co.uk
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
2. What Are Cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They help websites function correctly, remember your preferences, improve security and provide analytical information.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
3. Why We Use Cookies
We use cookies to operate our website, protect customer accounts, support identity verification, process orders, prevent fraud, analyse website performance, improve user experience and, where you have consented, measure marketing effectiveness.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
4. Types of Cookies
Strictly Necessary Cookies
Essential for account login, shopping basket, secure sessions and fraud prevention.
Functional Cookies
Remember preferences and improve usability.
Analytics Cookies
Help us understand website performance using Google Analytics 4.
Marketing Cookies
Used only with your consent for Google Ads and Meta Pixel.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
5. Third-Party Services
Our website may use trusted third-party providers including Stripe Payments Europe Ltd, Google Analytics 4, Google Tag Manager, Google Ads, Meta Pixel and DPD tracking services. These providers may place cookies in accordance with their own privacy notices.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
6. Stripe Payment Cookies
Stripe processes online payments securely. Cookies used by Stripe help authenticate users, prevent fraud and complete secure payment transactions. Key Factory Ltd does not store customers’ full payment card details.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
7. Security Cookies
We use cookies to maintain secure customer login sessions, detect suspicious activity, protect against automated attacks and reduce fraudulent access. Identity documents, uploaded key photographs and verification files are never stored in cookies.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
8. Cookie Consent
On your first visit, you will be presented with a cookie banner allowing you to accept, reject or customise non-essential cookies. Strictly necessary cookies cannot be disabled because they are required for the website to function.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
9. Managing Cookies
You can change your preferences at any time through our cookie banner or your browser settings. Blocking some cookies may affect website functionality, including account access and ordering.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
10. Disclosure of Information
Where required by law or reasonably necessary for the prevention or detection of crime or fraud, Key Factory Ltd may disclose relevant information to police, the National Crime Agency, Action Fraud, HMRC, Trading Standards, the Information Commissioner’s Office or other competent authorities in accordance with UK law.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
11. International Transfers
Where third-party providers process data outside the UK, Key Factory Ltd will ensure that appropriate safeguards are in place in accordance with UK GDPR.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
12. Data Retention
Cookie information is retained only for as long as necessary for the relevant purpose. Session cookies expire automatically when your browser closes. Persistent cookies remain only for their configured duration.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
13. Your Rights
You may exercise your rights under UK GDPR including rights of access, rectification, erasure, restriction, objection and, where applicable, data portability. You may also complain to the Information Commissioner’s Office (ICO).
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
14. Changes to this Policy
We may update this Cookie Policy to reflect changes in legislation, technology or our business. The latest version will always be published on our website.
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
15. Contact
For questions regarding this Cookie Policy please contact [email protected].
This section should be read together with the Key Factory Ltd Privacy Policy, Website Terms & Conditions and Data Protection Policy where applicable.
Schedule A – Typical Cookies Used
| Category | Provider | Purpose | Retention | Consent |
|---|---|---|---|---|
| Strictly Necessary | Key Factory | Login, basket, security | Session | No |
| Payment | Stripe | Secure payment processing | Session | No |
| Analytics | Google Analytics 4 | Website analytics | Up to 24 months | Yes |
| Tag Management | Google Tag Manager | Load website tags | Session | Yes |
| Marketing | Google Ads | Advertising measurement | Varies | Yes |
| Marketing | Meta Pixel | Campaign performance | Varies | Yes |
| Delivery | DPD | Tracking delivery links | Session | No |
Schedule B – Customer Guidance
Customers may withdraw consent for non-essential cookies at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
