Posted on Google
Ryan Larkin2 days agoTrustindex verifies that the original source of the review is Google.
Absolutely appalling service. Do NOT use this company! Watchdog Locksmiths left my vulnerable mother-in-law in a potentially dangerous situation by failing to fix her back door lock, leaving her home unsecured. The engineer misaligned the door, which meant the back door would not lock properly. Despite attending to resolve the issue, he was unable to fix it. To make matters worse, the engineer arrived without a uniform and was unable to open a key safe. You would expect a professional locksmith to have the necessary skills, equipment and experience to carry out such a basic job, especially when dealing with a vulnerable person whose safety and security should be the absolute priority. Instead, we were left with a faulty lock, an insecure back door and a vulnerable family member potentially at risk. This is completely unacceptable and shows a shocking lack of professionalism and competence. How can a locksmith company leave a vulnerable person’s home unsecured and consider the job done? The whole point of calling a locksmith is to ensure someone’s home is safe and secure, not to leave them in a worse situation than before. I would strongly advise anyone considering using Watchdog Locksmiths to think twice. Based on our experience, I would not trust this company with the safety and security of my family’s home.Posted on Google
Anna Lakatos5 days agoTrustindex verifies that the original source of the review is Google.
Xavier made it to the rescue in lighting speed and let me back into my flat within 15 mins. Great service, recommend!!Posted on Google
Shakir R5 days agoExcellent service from Xavier! Very helpful, friendly and professional. Made everything quick and easy. Highly recommend!Posted on Google
Dee Thomas6 days agoVassal very professional, and pleasant person.Posted on Google
Chetan Kunwardia7 days agoExtremely poor call centre staff. Their call receiving centre are unhelpful, poor command of the English language and dont know what is going on. It was impossible for me to speak directly to the Shop staff. When they promissed me a call back, this never happened. I had to physically drive to the shop to resolve my issue. Once at the shop my issue was resolved immediately. PLEASE CLOSE DOWN YOUR CALL CENTREPosted on Google
Steve Miley15 days agoExcellent service from Vatsal - efficient booking arrangements, clear re costs, efficient and effective lock change and such a friendly nice guy to have in the house. Will definitely use again.Posted on Google
Tabarak Sadik20 days agoNot sure how you got my review removed. I am a genuine customer and your company has ripped me off charging £300 to gain entry into my property when the rate established by the master locksmith association puts it at £90+vat.Posted on Google
Terrell Cox20 days agoWe accidentally locked ourselves out of our flat at 2:30 in the morning. Vatsal came right over and quickly got us back in. No damage to the door. Very courteous and great communication. He was a life saver. Highly recommendPosted on Google
ryan porter37 days agoHe arrived very quickly and managed to open my car with the keys locked inside. Would highly recommend!Posted on Google
A D38 days agoValsai what a life saver. I walked out of my house and pulled the front door closed and literally milli-seconds later realised that I had left my door keys on the side and now I've locked myself out great. Panic set in but I then remembered seeing a locksmith near were i live on Greenford road and (luckly i had my car keys at the time) so I drove down to thier office as I couldn't remember thier name but had driven past thier offices hundreds of times, saying good to know, but shouldn't need to use them!!!. Well today was that day. So I dropped in, I didn't have to wait long, and was greated by a helpful staff member who talked me through the booking process via WhatsApp, essy. I booked a locksmith via thier WhatsApp in the shop. it was confirmed in circa 5-10mins, I then drove back home 20mins later arriving back to be greated by one of the locksmiths waiting. He greated me as Valsai and talked me through the various options he had for trying to get me back in with the very, very, very last distructive option of having to drill out the lock, which neither of us realy wanted. which was a blessing to hear as if you've ever watched rogue traders you'll understand. This company in my eyes are 100% not that, nice feeling to have when your in such a position what ever time of the day. Valsai, was chatty and sincere about his work and reassuring to me that he was determined to get the lock open in under 30mins, which he did which was a relief. Prior to paying he offered me an option to purchase one of their upgrade serial linked locks, which if you did what I did, all you need do is go down to thier office with ID and the key reference and they will cut you a replacement key based, which is less than it cost for an emergency call out, to me value for money. I declined as funds a bit tight now more so due to this issue, but he wasn't pushing for a sale, he did advise if I changed my mind I could just go back to the office and pick one up there. Definitely thinking about it now, its cheaper than an emergency call out even if its in norm working hours.. Again as I have already said, these guys are definitely 5 star and actually come across as all genuine locksmiths...One thing I've learnt from today is check out registered locksmiths in your area who offer the registered lock system because it will save you money in the long run, even if you never need to call them ou, its peace of mind, thanks.
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